VEKA, Inc. Finds 98.7% On-Time Deliveries with 3PL Partnership
VEKA revealed the impact of its partnership with Sunset Transportation (“Sunset”), a premier third-party logistics (3PL) provider and leader in global supply chain solutions. Since selecting Sunset because of its high level of service, company culture, and reliability, VEKA has realized significant improvements in operations and an increase in customer satisfaction levels, including 98.7% on-time deliveries (OTD). VEKA a leading provider of innovative window and door, fence, deck, and rail solutions.
“Sunset’s responsiveness, cooperation, and quality of drivers were singled out as important difference makers,” said Joe Peilert, President and CEO, VEKA. “Personally, on behalf of VEKA and our customers, thank you! We very much appreciate the cooperation.”
VEKA’s previous 3PL partner’s shift to an automation-focus led to poor claim responsiveness and lack of personalized service, disrupting operations from customer service to accounting. VEKA employees often had to locate missing trucks, leading to wasted time and resources, leaving VEKA in search of a new 3PL partner. By providing high-touch, exceptional service, in addition to advanced Transportation Management System (TMS) solutions, Sunset enabled VEKA to boost operational efficiency across its North American sites, and maintain strong carrier relationships to enhance warehouse deliveries, while proactively managing inquiries and claims.
“In the fast-paced transportation industry, where technology often takes center stage, it’s easy to overlook the fundamental importance of personalized customer service,” said Lindsey Graves, CEO, Sunset Transportation. “However, this industry is built on relationships and trust, so at Sunset we view high-touch service necessary for our clients’ growth, as well as our own. We are an extension of our customers’ organizations.”
Partnered with Sunset, VEKA experienced improved customer service, employee engagement, and exceptional carrier and claims management.
Real-time communication resulted from Application Programming Interface (API) integration between VEKA’s SAP system and Sunset’s TMS. VEKA’s ability to access all transportation data from their own system provided real-time insights, accurate reporting, and the ability to build on-demand logistics reporting dashboards.
In addition to eliminating frequent customer complaints and manual shipment tracing, while improving VEKA’s OTD, Sunset’s strategic guidance and proactive communication helped VEKA bring the 2024 year-to-date claims ratio down to .000625%.
