Qued Transfoms NT Logistics’ Appoiment Scheduling with AI Platform

NT Logistics (NT) announced a strategic partnership with Qued, a technology company delivering AI-powered scheduling tools designed to eliminate inefficiencies across the logistics industry. Since launching the partnership in June 2024, Qued has transformed NT’s appointment scheduling process, drive measurable improvements across customer service, internal efficiency and carrier satisfaction.

“Partnering with Qued has helped us bring a fresh and scalable approach to addressing an industry-wide challenge: the need for greater efficiency in scheduling and operations,” said Chris Todd, Chief Financial Officer at NT Logistics. “The implementation of Qued’s scheduling platform has significantly improved internal workflows, enhanced customer satisfaction and created a more efficient experience for our carriers.”

Initially a pilot to support one of NT’s largest consumer packaged goods (CPG) customers, Qued’s appointment solution quickly demonstrated its value and is now being scaled across NT’s entire network. The results are compelling:

• 95.5% of appointments automatically confirmed with no need for manual intervention
• Appointments processed within seconds directly from NT’s TMS, providing immediate visibility and actionability
• 98% of appointments secured at NT’s ideal delivery time, resulting in better load experiences and reduced friction for NT’s carrier base

“NT Logistics was a key initial partner for us,” said Tom Curee, President of Qued. “They brought industry knowledge, deep relationships and a willingness to explore new ideas. Working with a team that has such long-standing expertise made it easier for us to adapt our platform to meet real-world operational needs.”

The new scheduling capabilities enable NT customers to better allocate labor at receiving facilities, improve planning for inbound freight and eliminate costly appointment-related delays. By front-loading appointment confirmations, NT is giving shippers and carriers more lead time, reducing costly last-minute issues and improving on-time delivery rates.

“Change is moving faster than ever in logistics,” added Todd. “Our partnership with Qued helps us stay on the cutting edge and ensures we’re providing real value to shippers of all sizes.”

Looking ahead, NT Logistics and Qued plan to expand their technology footprint further by introducing AI-driven email scheduling capabilities. This will make NT’s advanced scheduling tools accessible to small and mid-sized shippers, a vital segment of NT’s client base.