Hardis Supply Chain and Pandora Partner on Global WMS Transformation

Hardis Supply Chain has partnered with Pandora on a major global warehouse management system (WMS) transformation aimed at modernizing and standardizing warehouse operations across the jewelry retailer’s international footprint.

The initiative is part of a broader supply chain modernization program at Pandora, the world’s largest jewelry retailer by volume. The effort spans multiple enterprise systems including ERP, WMS, transportation management, and global visibility platforms that are designed to support the company’s growth, sustainability initiatives, and increasingly digital retail operations.

Pandora operates a complex global supply chain that includes crafting facilities and distribution centers in Thailand, Europe, and North America, along with an extensive third-party logistics network. Company leaders said the transformation required a scalable and flexible technology foundation capable of coordinating operations across regions and channels.

“We needed a partner that would flex with us,” said Dawn Swackhamer, Vice President of Global Operations & Planning Technology at Pandora. “The big names can be rigid and don’t offer customization. Hardis was willing to configure and customize to meet our unique needs, and they do it very well.”

After evaluating multiple vendors, Pandora selected Hardis WMS for its configurability, scalability, and collaborative approach. The system is being deployed globally in phases, beginning with Europe and Thailand. Expansion is planned next for Pandora’s North America distribution center in summer 2026.

The phased rollout is intended to reduce operational risk while validating system integrations and preparing operations ahead of peak seasonal volumes.

The new WMS platform is designed to support Pandora’s multi-flow distribution network, enabling simultaneous product flows from manufacturing into distribution centers and from distribution centers to stores, franchise locations, wholesalers, and other B2B partners.

In addition, the system introduces configurable dashboards and role-based reporting to provide real time visibility into inventory, throughput, and operational performance. The enhanced reporting is intended to enable faster, data driven decision making across the company’s global logistics operations.

The deployment also includes tailored allocation and prioritization logic aligned with Pandora’s operating model. The customized capabilities allow the retailer to dynamically respond to demand signals, margin considerations, and partner commitments that help reduce idle inventory and improve service levels.

The WMS transformation is closely tied to Pandora’s broader enterprise technology migration, including its move to SAP S/4HANA and the implementation of a new transportation management system. The integrated approach is designed to improve coordination across supply chain functions while maintaining operational stability during peak demand periods.

Pandora executives say the project has relied on a highly collaborative implementation model, with Hardis Supply Chain working closely alongside Pandora’s internal teams during system design, testing, and deployment.

“Having a partner that understood our business in great detail made all the difference,” Swackhamer added. “Together, we designed, built, and tested something that truly worked for us.”

Early results from the program include improved real time inventory visibility, more reliable fulfillment of partner commitments, and operational efficiency gains such as faster product handling and higher stock accuracy.

The transformation is also expected to strengthen revenue realization by ensuring the right products reach the right markets and partners at the right time.

As retailers contend with growing operational complexity and rising customer expectations, the partnership between Hardis Supply Chain and Pandora highlights the increasing role of configurable, scalable supply chain technology in global retail operations.